An online Service and Repair Management System. It supports the business of a mobile phone repair company having service centers all around the country.
The client supports OEMs with their customer warranty responsibilities for repair and maintenance of PCs, servers and laptops. He wanted to launch a new business of repairing mobile phones. The business plan envisioned self-owned repair stores along with franchisee owned stores.
Xlicon made the entire business operation automated, centrally controlled and monitored. A high level of integration of the processes from supply chain through to the delivery of service to his end-customer was installed within the target time. A key issue was the simplicity of use since the personnel had very little experience in using software. The personnel of the numerous stores in the wide network of far flung places were too happy to use the system for its simplicity of use. Happily they gave great service to the complete satisfaction of the end customer.
How Xlicon helped
In-depth knowledge of business process workflows was an asset. It helped to design the system in record time. There were numerous processes. All of them were covered, — customer walk-in, out of warranties, AMC, cost estimation, warehouse stock management, job order creation, job assignment, reverse logistics (job transfers from L1, L2 to L3, L4, reverse transfers when a job is completed), quality check, billing, delivery and customer satisfaction tracking and reporting.
User interface design did not need much training. Code and database optimizations ensured reasonably good performance even with dial-up connections.
What happened at the end of the hard work
The client launched his multi-city, multi-store operations within 6 months of commissioning the software. This was critical. The entire business was online and all information flow was visible from the headquarters or from anywhere else. Life became easier for the managers. Happy Ending!
Technology Platform
Microsoft .NET 3.5, SQL Server 2008 R2, Windows 2008 R2 with IIS 7.0
